In order to correct this problem, you will need access to the original certificate backup (.pfx) file. To ensure this problem does not happen in the future (should you want to export the private key again) make sure during the import process that you select the box “mark the private key as exportable.
Why is the ‘Export Private Key’ option grayed out when exporting a server certificate?
How to correct the problem of having the 'Export Private Key' option grayed out when exporting a server certificate.
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